Operations Associate (Full-Time | Surat)
Team: Operations / Admin
Experience: 0–1 year
Commitment: Full-time
What You’ll Do
You will be the operational backbone of our business—ensuring systems, processes, and client interactions run smoothly. Your key responsibilities will include:
- Website & Digital Maintenance
• Keep our website up-to-date (content updates, new pages, images, links, plugin upgrades, bug fixes)
• Coordinate with vendors or developers if technical issues arise
• Ensure site performance, monitor uptime, backups, and security checks - Compliance, Contracts & Financial Ops
• Prepare, manage, and store client agreements / NDAs / contracts
• Issue invoices, track payments, and perform reconciliation
• Maintain accurate client records, databases, and documentation
• Help with billing cycles, reminders, follow-ups, and escalations - Research / Report Repository Management
• Monitor for new Initiating Coverage / similar reports from firms or analysts
• Download, catalogue, and maintain a repository (with metadata, tags, versioning)
• Ensure accessibility, version control, and archival of older reports - Marketing / Campaign Ops (Mailchimp / Email tools)
• Manage and operate Mailchimp (or equivalent email-marketing platform)
• Design, schedule, and dispatch marketing / newsletter campaigns
• Monitor open, click, bounce metrics; maintain and segment mailing lists
• Clean lists, manage unsubscribes, ensure compliance with email laws / opt-in rules - General Operational Tasks
• Support ad hoc admin or operations work relevant to our business
• Streamline and document internal workflows, Standard Operating Procedures (SOPs)
• Coordinate with other teams (research, sales, tech) to ensure smooth handoffs
• Generate periodic status reports, dashboards or trackers for management
What We’re Looking For
- 0 to 1 years of experience in an operations / administrative / business support role
- Strong organizational skills, attention to detail, and ability to manage multiple tasks
- Good verbal & written communication skills
- Basic comfort with web tools, CMS (WordPress or similar), email marketing tools like Mailchimp
- Basic understanding of invoicing, record keeping, and reconciliation
- Ability to work independently, take ownership, and push tasks to closure
- Familiarity with version control, digital file organization, and repository management
- Analytical mindset: you spot issues, suggest improvements
- Sense of urgency and reliability
- (Bonus) Experience working in fintech, research, publishing, or knowledge services.
What You’ll Get
- Exposure to a high-growth, intellectually rigorous business
- Opportunity to work across domains (ops, tech, marketing, research)
- Mentorship and continuous learning
- Potential for career growth as the operations function scales
- Competitive salary and benefits (to be discussed)
